1. Two operators, two responsibilities
Two separate businesses are involved when you use this Service:
- The Platform.AiGade LLC, a New Jersey limited liability company, develops, hosts, and operates the order-ahead software at libertystop.com and order.libertystop.com. References to “we”, “us”, and “our” in this Privacy Policy mean the Platform.
- The Store. LibertyStop LLC, an independent business at 93-18 Liberty Avenue, Ozone Park, NY 11417, fulfills your order in person. The Store's own data practices are not governed by this Policy.
2. Information the Platform collects
2.1 Information you provide
- Account information: name, email address, mobile phone number, and password (stored hashed, never in plain text).
- Phone verification: we send you a one-time numeric code over SMS and confirm that you entered it. This proves the phone is yours so the Store can text you when your order is ready and so future marketing messages comply with TCPA consent rules.
- Order information: the items you select, modifications, pickup time, special instructions, and order history.
- Communications: messages you send to the Platform via email or SMS and your responses to notifications.
2.2 Information collected automatically
- Device and usage data: IP address, browser type, device type, pages viewed, and timestamps. Used for fraud prevention, security, and basic operational analytics.
- Session cookies and local storage: a first-party session cookie to keep you signed in, plus local storage for your cart contents and favorites.
3. Information the Platform does NOT collect
- Payment-card data. The Platform does not accept, process, store, or transmit any payment-card number, CVV, or related secret. The Store collects payment in person at the counter.
- Government-issued ID data.The Platform does not collect or store driver's license, state ID, or passport data. Age verification for tobacco, lottery, alcohol, and other restricted items happens in person at the Store.
- Precise geolocation. The Platform does not collect your real-time GPS location.
- Biometric data. The Platform does not collect or process biometric identifiers.
4. How the Platform uses your information
- To transmit your orders to the Store;
- To send transactional SMS and email (account verification, order confirmations, pickup-ready notifications);
- To send marketing SMS and email if you have separately opted in;
- To prevent fraud, abuse, and unauthorized access;
- To comply with legal obligations and tax record-keeping;
- To improve the Service and customer experience.
5. Who the Platform shares with
The Platform shares your information only with the following parties:
- The Store (LibertyStop LLC): your name, phone, order contents, and pickup time. The Store needs this to prepare and hand off your order.
- Our SMS delivery provider: your phone number and message content for one-time codes, order notifications, and (if you opted in) marketing SMS.
- Our transactional email provider: your email address and message content for transactional and (if you opted in) marketing email.
- Our hosting and database infrastructure provider: account information, order history, and session data. Data is hosted in the United States.
- Law enforcement and regulators: when required by valid legal process or to protect rights, property, or safety.
The Platform does not sell your personal information. The Platform does not share your information with advertising networks, data brokers, or unrelated third parties.
6. What the Store does with your data
Once your order is transmitted to the Store, the Store may use that information for its own legitimate business purposes, including preparing your order, recognizing returning customers, and responding to customer-service inquiries. The Store's data practices are governed by the Store's own privacy practices, not by this Policy. For questions about how the Store uses your information, contact the Store at (347) 929-0072.
7. Phone verification and TCPA consent
When you create an account or place a guest order, the Platform verifies your mobile number with a one-time numeric code so that the Store can text you when your order is ready and so that any future marketing messages you opt in to are sent only to a number you control. This verification is required for order fulfillment. Marketing SMS is separately opt-in and can be disabled at any time by replying STOP.
8. Retention
The Platform retains order records indefinitely for tax, accounting, and audit purposes, as required by New Jersey law. Account information is retained for as long as your account is active. You may request deletion of your account by emailing [email protected]; the Platform will delete or anonymize your account information subject to records the Platform is legally required to keep.
9. Your rights
Depending on where you live, you may have the right to:
- access the personal information the Platform holds about you;
- correct inaccurate information;
- request deletion, subject to legal retention obligations;
- opt out of marketing communications;
- receive a portable copy of your personal information in a machine-readable format.
To exercise these rights, email [email protected] from the email address associated with your account.
10. Security
The Platform uses standard safeguards including encrypted transport (HTTPS), hashed passwords, row-level security on the database, and rate limiting on sensitive endpoints. No system is perfectly secure. You are responsible for keeping your password confidential and notifying the Platform promptly of any suspected unauthorized access.
11. Children
The Service is intended for users 13 years of age and older. The Platform does not knowingly collect personal information from children under 13. If you believe the Platform has collected such information, contact us and it will be deleted.
12. SMS and email opt-out
Reply STOP to any marketing SMS to unsubscribe. Reply HELP for assistance. Transactional messages such as account verification, order confirmations, and pickup-ready notifications may continue as required to fulfill your orders.
Unsubscribe from marketing email using the link at the bottom of any marketing email, or email [email protected].
13. Cookies
The Platform uses only first-party session cookies and local storage strictly necessary for the Service to function (keeping you signed in, remembering cart contents and favorites). The Platform does not use third-party advertising or cross-site tracking cookies and does not load advertising pixels from third parties.
14. International users
The Service is operated from the United States. If you access it from outside the U.S., you understand that your information will be transferred to, stored, and processed in the U.S.
15. Changes
The Platform may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
16. Contact
Privacy questions or rights requests (Platform-held data): [email protected].
Questions about how the Store uses your information after pickup: (347) 929-0072.
17. Notice on legal review
This Privacy Policy is a plain-English summary of the Platform's standard practices. It has not been individually reviewed by a New Jersey-licensed attorney for this specific Store. Both the Platform and the Store recommend that you consult counsel before relying on any specific clause in a dispute.